Terms of Service

Last Updated: January 16, 2026

1. Acceptance of Terms

Welcome to Ollie.chat. By accessing or using our AI-powered retail strategy consulting service ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service.

2. Description of Service

Ollie.chat provides an AI-powered conversational platform that delivers strategic intelligence and recommendations for retail businesses. Our Service uses artificial intelligence to analyze retail operations, identify challenges, and provide actionable insights.

3. Eligibility

You must be at least 18 years old and have the authority to enter into these Terms on behalf of yourself or the business entity you represent. By using our Service, you represent and warrant that you meet these eligibility requirements.

4. Account Registration

To access certain features of our Service, you must create an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain the security of your account credentials
  • Promptly update your account information as needed
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized access or security breach

5. User Responsibilities

When using our Service, you agree to:

  • Use the Service in compliance with all applicable laws and regulations
  • Not use the Service for any unlawful or fraudulent purpose
  • Not attempt to gain unauthorized access to our systems or networks
  • Not interfere with or disrupt the Service or servers
  • Not transmit malware, viruses, or harmful code
  • Not impersonate others or misrepresent your affiliation
  • Not scrape, copy, or reverse engineer any part of the Service
  • Respect intellectual property rights of Ollie.chat and third parties

6. AI-Generated Content and Recommendations

Important Notice: Our Service provides AI-generated strategic recommendations and insights. You acknowledge and agree that:

  • AI recommendations are provided for informational purposes and should not be considered professional advice
  • You are solely responsible for evaluating and implementing any recommendations
  • AI-generated content may contain errors, inaccuracies, or limitations
  • We do not guarantee specific business outcomes or results
  • You should consult qualified professionals before making significant business decisions
  • We are not liable for any business decisions made based on AI recommendations

7. Data and Privacy

Your use of the Service is governed by our Privacy Policy. By using our Service, you consent to the collection, use, and sharing of your information as described in the Privacy Policy. You retain ownership of any business data you provide, and grant us a license to use it solely to provide and improve our Service.

8. Intellectual Property

All content, features, and functionality of the Service, including but not limited to text, graphics, logos, software, and AI models, are owned by Ollie.chat or our licensors and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works without our express written permission.

9. Subscription and Payment

Certain features of our Service may require paid subscriptions. You agree to:

  • Pay all fees associated with your subscription plan
  • Provide valid payment information
  • Authorize automatic recurring charges (where applicable)
  • Accept that fees are non-refundable except as required by law

We reserve the right to modify pricing with advance notice. Changes will not affect your current billing cycle.

10. Termination

We may suspend or terminate your access to the Service at any time, with or without cause, including for:

  • Violation of these Terms
  • Fraudulent or illegal activity
  • Non-payment of fees
  • Extended inactivity

You may terminate your account at any time by contacting us. Upon termination, your right to access the Service will immediately cease.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OLLIE.CHAT AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

13. Indemnification

You agree to indemnify, defend, and hold harmless Ollie.chat and its affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Your business decisions or actions based on AI recommendations

14. Modifications to Service and Terms

We reserve the right to modify or discontinue the Service at any time, with or without notice. We may also update these Terms from time to time. Continued use of the Service after changes constitutes acceptance of the modified Terms. We will notify you of material changes via email or through the Service.

15. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Ollie.chat is registered, without regard to conflict of law principles. Any disputes arising from these Terms or the Service shall be resolved through binding arbitration in accordance with commercial arbitration rules, except where prohibited by law.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Ollie.chat regarding the Service and supersede all prior agreements and understandings.

18. Contact Information

If you have questions about these Terms of Service, please contact us:

  • Email: legal@ollie.chat
  • Website: ollie.chat