Privacy Policy

Last Updated: January 16, 2026

1. Introduction

Welcome to Ollie.chat ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered retail strategy consulting service.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when using our service, including:

  • Account information (name, email address, company name)
  • Business data and retail metrics you share during conversations with Ollie
  • Communications with our support team
  • Payment information (processed securely through third-party payment processors)

2.2 Automatically Collected Information

When you use our service, we automatically collect:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, features used, time spent on service)
  • Cookies and similar tracking technologies
  • Log data and analytics information

3. How We Use Your Information

We use the collected information for the following purposes:

  • Providing and improving our AI consulting services
  • Training and enhancing our AI models to deliver better insights
  • Personalizing your experience and recommendations
  • Processing payments and maintaining account records
  • Communicating with you about service updates and features
  • Analyzing usage patterns to improve service performance
  • Ensuring security and preventing fraud
  • Complying with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party vendors who assist in operating our service (hosting, analytics, payment processing)
  • AI Model Providers: Technology partners who help power our AI capabilities, subject to strict confidentiality agreements
  • Legal Requirements: When required by law, court order, or governmental authority
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you explicitly authorize us to share your information

5. Data Security

We implement industry-standard security measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Regular security audits and vulnerability assessments
  • Access controls and authentication mechanisms
  • Employee training on data protection practices

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. When data is no longer needed, we will securely delete or anonymize it.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your personal information
  • Data Portability: Request a copy of your data in a portable format
  • Opt-Out: Unsubscribe from marketing communications
  • Restrict Processing: Request limitations on how we process your data

To exercise these rights, please contact us at privacy@ollie.chat.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings, though some features may not function properly if cookies are disabled.

9. Third-Party Links

Our service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

  • Email: privacy@ollie.chat
  • Website: ollie.chat