Terms of Service

Last updated: April 19, 2026

These Terms of Service (the "Terms") govern your use of the Ollie platform, including our websites, APIs, SDKs, CLI, and cloud services (collectively, the "Services"), provided by Ollie Labs, Inc. ("Ollie", "we", "us"). By creating an account or using the Services, you agree to these Terms.

1. Accounts

You are responsible for safeguarding credentials to your Ollie workspace and for all activity under your account. You must be at least 13 years old to use the Services, and you must comply with all applicable laws.

2. Your content

You retain ownership of the prompts, tool definitions, assistant messages, code, and data you route through the runtime ("Customer Content"). You grant Ollie a limited license to process Customer Content solely to operate the Services on your behalf.

3. Acceptable use

You may not use the Services to:

• Violate law or infringe the rights of others
• Generate content that sexually exploits minors, incites violence, or constitutes targeted harassment
• Circumvent model-provider safety systems
• Attempt to reverse engineer, extract model weights from, or disrupt the Services
• Impersonate Ollie or mislead users about the provenance of AI-generated content

We may suspend or terminate access for serious or repeated violations.

4. Model providers

The Services route requests to foundation model providers you configure (e.g. Anthropic, OpenAI, Meta). Your use of those providers is subject to their terms in addition to ours. Ollie is not responsible for the outputs of third-party models, though we provide tooling — evals, guardrails, and policy routing — to help you manage them.

5. Fees

Paid plans are billed in advance and usage overages are billed in arrears. Fees are non-refundable except where required by law. We'll give 30 days' notice before raising list prices for existing plans.

6. Availability

We target 99.95% monthly uptime for production plans and publish incidents on our status page. Enterprise plans may include a written SLA with service credits.

7. Confidentiality

Each party will protect the other's confidential information using at least the same care it uses for its own, and will use it only to perform under these Terms.

8. Warranties & disclaimer

The Services are provided "as is". AI outputs can be incorrect, incomplete, or offensive; you are responsible for reviewing outputs before relying on them for consequential decisions. To the maximum extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

9. Limitation of liability

Neither party's aggregate liability for claims arising out of these Terms will exceed the amount you paid Ollie in the 12 months preceding the claim. Neither party is liable for indirect, incidental, special, or consequential damages. These limits do not apply to breach of confidentiality or indemnification obligations.

10. Termination

You may cancel at any time from the dashboard. We may terminate for material breach with notice and a reasonable cure period. On termination, you can export your workspace data for 30 days; we then delete it on the schedule described in our Privacy Policy.

11. Changes

We may update these Terms. Material changes take effect 30 days after we post them or notify workspace admins by email.

12. Governing law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of laws rules. Disputes will be resolved exclusively in the state or federal courts located in Delaware.

13. Contact

Questions? Email hello@ollie.chat.